a fellow blogger posted a story of her recent plane travel with delta. to sum it up it was a horrible trip. and that reminded me that i am still waiting for a reply from british airways regarding my trip aka stay at heathrow airport back in december. the customer service emailed me in may that i would get back around 330 euro from my expenses. in all i claimed around 700 euro. according to british airways i failed to provide all documents that would have enabled them to pay me back the full amount. so i emailed back asking what exactly that means and what documents i failed to provide to get back the full amount. never received an answer to that…so i emailed again and asked…again, no reply. instead i get an email asking me to fill in a survey on the british airways customer service. really? do you really want my opinion RIGHT NOW?

i don’t quite understand what documents could be missing. the hotel bill for example was handed in as was the bank statement that showed the payment was deducted from my account. so what exactly could be missing? i even have pictures of the hotel room so i can provide proof i have stayed there. i’m clueless.

by the way, i learned from my ordeal (because i’m super smart!) and booked my december travel this year as direct flights from frankfurt. no layover anywhere and certainly NO british island!

in case you wondered, there’s no news on my bank account. today there were no new deductions and the bank has already set up a new card for me. whee! that’s 48 hours after the shit hit the fan – i am impressed! i didn’t think they could or would act this quickly.

regarding my apartment, no news (which is good news i guess). the two parties looked at my place individually but were not too impressed (yay). basically they had the same arguments as i did – too much hallway, too small rooms. the apartment itself is good – to live in but not to own. if the owner doesn’t change i don’t have to move. let’s keep it that way

off to bed now. it’s been a looong day.

franzi