as you might remember, i had a rough time with airlines, specifically british airways, and such in the past. in case you do not remember let me redirect you to my adventures at heathrow volume 1 -12.
i was coming back from seeing my baby and due to a bad storm the plane could not take off until 4 hours after scheduled departure. yeah, right. i hear you cheering with me on that. so anyways, the delay resulted in me missing my connection in paris and subsequently being put on the next flight home….that left 7 hours later. yes, even more yay to that.
however, i got the following email from air france customer care about 40 minutes after my delayed flight had landed (still with a 4 hour delay):
Dear Mr./Mrs. LASTNAME, geez people, with all the info needed to fly you should know if i am a girl or not!
We are sorry that your flight on 04/24/2011 was delayed. Please accept our sincere apologies for any inconvenience this may have caused.
The situation you encountered was not in line with the high levels of service we aim to provide. We assure you that we are constantly working to improve flight punctuality.
We hope that your next flight with us will fully meet your expectations. it did, except that it didn’t start until 7 hours later
Yours sincerely,
Air France Customer Care
i know, an email doesn’t help you much when you are stuck somewhere and i realize it’s an automated email so it did not require much effort – but i give air france credit for at least trying to apologize. you’d think that british airways did that when i was stuck in london for 8 days. think again. i never received an apology from them, not even a simple automated email. nice way to make people want to fly with you british airways!
franzi
