guess what, i was called around lunch time today by the building manager. he told me that the dryers will be installed tomorrow at 7:30am. ooooh yeah, we’ll see if that is actually happening.
that pressure actually made me hurry up with the packing for my upcoming vacation. aside from toiletries i’m pretty much packed. w00t! let’s hope i don’t forget my bag of liquids in the carry on as i did last time around. i had nothing with me, no toothbrush, no deodorant, no lipbalm, NOTHING! obviously i thought i smelled like a grizzly and that didn’t make me feel good.
for some reason i always feel dirty after a few hours into a long flight. maybe it’s the people or the air. whatever it is it makes me feel unclean so to then have nothing to freshen up with was torture.
let’s hope this time around i have my brain together.
Posted by http://lifestartsnow.wordpress.com on February 22, 2012
a fellow blogger posted a story of her recent plane travel with delta. to sum it up it was a horrible trip. and that reminded me that i am still waiting for a reply from british airways regarding my trip aka stay at heathrow airport back in december. the customer service emailed me in may that i would get back around 330 euro from my expenses. in all i claimed around 700 euro. according to british airways i failed to provide all documents that would have enabled them to pay me back the full amount. so i emailed back asking what exactly that means and what documents i failed to provide to get back the full amount. never received an answer to that…so i emailed again and asked…again, no reply. instead i get an email asking me to fill in a survey on the british airways customer service. really? do you really want my opinion RIGHT NOW?
i don’t quite understand what documents could be missing. the hotel bill for example was handed in as was the bank statement that showed the payment was deducted from my account. so what exactly could be missing? i even have pictures of the hotel room so i can provide proof i have stayed there. i’m clueless.
by the way, i learned from my ordeal (because i’m super smart!) and booked my december travel this year as direct flights from frankfurt. no layover anywhere and certainly NO british island!
in case you wondered, there’s no news on my bank account. today there were no new deductions and the bank has already set up a new card for me. whee! that’s 48 hours after the shit hit the fan – i am impressed! i didn’t think they could or would act this quickly.
regarding my apartment, no news (which is good news i guess). the two parties looked at my place individually but were not too impressed (yay). basically they had the same arguments as i did – too much hallway, too small rooms. the apartment itself is good – to live in but not to own. if the owner doesn’t change i don’t have to move. let’s keep it that way
off to bed now. it’s been a looong day.
Posted by http://lifestartsnow.wordpress.com on June 29, 2011
as you might remember, i had a rough time with airlines, specifically british airways, and such in the past. in case you do not remember let me redirect you to my adventures at heathrow volume 1 -12.
i was coming back from seeing my baby and due to a bad storm the plane could not take off until 4 hours after scheduled departure. yeah, right. i hear you cheering with me on that. so anyways, the delay resulted in me missing my connection in paris and subsequently being put on the next flight home….that left 7 hours later. yes, even more yay to that.
however, i got the following email from air france customer care about 40 minutes after my delayed flight had landed (still with a 4 hour delay):
Dear Mr./Mrs. LASTNAME, geez people, with all the info needed to fly you should know if i am a girl or not!
We are sorry that your flight on 04/24/2011 was delayed. Please accept our sincere apologies for any inconvenience this may have caused.
The situation you encountered was not in line with the high levels of service we aim to provide. We assure you that we are constantly working to improve flight punctuality.
We hope that your next flight with us will fully meet your expectations. it did, except that it didn’t start until 7 hours later
Air France Customer Care
i know, an email doesn’t help you much when you are stuck somewhere and i realize it’s an automated email so it did not require much effort – but i give air france credit for at least trying to apologize. you’d think that british airways did that when i was stuck in london for 8 days. think again. i never received an apology from them, not even a simple automated email. nice way to make people want to fly with you british airways!
Posted by http://lifestartsnow.wordpress.com on April 26, 2011